There are reasons....
In reply to No, I don't want to participate in a customer satisfaction survey every timeAs a "survey person," there are a reasons for the things you're complaining about.The increasing numbers of...
View ArticleAnd Surveys Often Train Complacency
In reply to No, I don't want to participate in a customer satisfaction survey every timeI agree. Surveys serve the company. The supposed benefit to the customer, "to serve you better," is intangible at...
View ArticleIt is a death spiral
In reply to There are reasons....It is not just a death spiral because the response rate goes down and surveys become noise. A low-response survey is close to useless, often is useless. You're now only...
View ArticleThe Big Lie
In reply to It is a death spiralI object to companies that can't deliver and have poor customer service attitudes. By the time a survey hits I'm generally not interested at that point and resent the...
View Articlecustomer satisfaction survey
In reply to No, I don't want to participate in a customer satisfaction survey every timeSimply put these kinds of surveys , Drive me away from the companies that use third party companies to conduct...
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